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Frequently asked questions

Find answers to common telehealth questions

What services can be accessed through telehealth?
Telehealth consultations cover assessments, prescriptions, referrals, certificates, and general healthcare support for adults.
Who are these services suitable for?
Services are designed for adults requiring ADHD assessments, menopause support, weight management, mental health care, and general medical documentation.
Can prescriptions be issued online?
Yes, repeat prescriptions may be provided following a consultation to ensure appropriate review and safe medication management. There is no guarantee repeats will be issued if clinical criteria is not met.
Can I come back to you for ongoing management of my ADHD?

Due to different state prescribing laws for ADHD medication, we can only offer ongoing management by negotiation to South Australians.

Additionally, for those outside South Australia, we will gladly undertake your screening and prepare a report for the psychiatrist; however, you will be responsible for finding your psychiatrist.

How do referrals work through telehealth?

Referrals are issued after consultation, directing patients to suitable specialists or services based on their healthcare needs. If you have a specialist in mind, please come prepared with their full details.

Are pathology and imaging requests available?

Yes, requests can be arranged during consultation to support diagnosis and ongoing treatment planning.

Please be aware not all tests are covered by Medicare. Prior to having your tests, it is your responsibility to ask the provider about out of pocket costs.

What services cannot be provided at Health Smitten?
  • S8s, opioids, benzodiazepines, specialist treatment medications, or medications out of the scope of Health Smitten.
  • People under the age of 18
  • Inpatient services
  • Home visits
  • Face-to-face visits
How do I pay?

Fees will be listed on the site; please check them before making your booking.

When you book your appointment, your credit card details will be requested and stored safely. Your credit card will be debited at the end of your consultation.

Whilst we aim to give the best patient experience possible, there may be times when we have to decline your request for safety or medicolegal reasons. Should this occur, we will work with you to provide an alternative. Payment will still be required regardless of the outcome.

Please review terms and conditions regarding non attendance of booked appointments

Am I entitled to get what I ask for in my consult?

Whilst we aim to give the best patient experience possible, there may be times when we have to decline your request for safety or medico-legal reasons.

Should this occur, we will work with you to provide an alternative. Payment will still be required regardless of outcome.

Do I have to be living in Australia to receive services via Health Smitten?
Yes, we can only provide services to those residing in Australia. The consult must also take place in Australia.

Health Smitten is not an Emergency, Urgent Care or Crisis service.

In these instances, please call 000, Lifeline 131 114 or Emergency Mental Health 131 465.